Frequently Asked Questions (FAQ)

1. What is autopartsmarketplace.lt?

autopartsmarketplace.lt is an online platform operated by Auto Parts Marketplace UAB, offering a wide range of genuine, OEM, and high-quality aftermarket automotive parts and accessories for various vehicle brands. Our platform connects direct suppliers, authorized distributors, and verified sellers, enabling customers to purchase auto parts with confidence. We provide secure payments, worldwide shipping, and VIN-based compatibility support for accurate part selection.

---

2. How do I search for parts?

You may search for parts in several ways:

• Search Bar: Enter the part name, original manufacturer part number (OEM/PN), reference number, or description.

• Vehicle Filter: Select your vehicle's make, model, year, and engine type where filtering options are available.

• VIN Lookup (Recommended): You can provide your 17-digit VIN code to ensure precise compatibility.

• Category Navigation: Browse by categories such as suspension, braking systems, filters, body parts, electrical components, or accessories.

If you are uncertain which part fits your vehicle, our support team can assist with a VIN-based compatibility check.

---

3. How do I place an order?

1. Locate the product you wish to purchase.

2. Review product specifications, compatibility information, and availability.

3. Click Add to Cart.

4. Proceed to Checkout, entering your contact, delivery, and payment details.

5. Confirm your order.

After payment confirmation, you will receive an order confirmation email containing your order number and summary.

---

4. What payment methods are available?

We support secure payment methods, which may include:

• Credit and debit cards (Visa, Mastercard, etc.)

• Bank transfer (EU SEPA / SWIFT)

• Secure online payment gateways

• Revolut Pay (where applicable)

All payments are processed securely. We do not store full payment card information.

---

5. Can I track my order?

Yes. Once your order is shipped, a tracking number will be provided via email. You can track the shipment on the carrier’s website or follow shipment updates in your account if registered.

---

6. What is your return policy?

Most items can be returned within 30 days of delivery, provided they are in:

• Unused condition

• Original packaging

• Without traces of installation or modification

Certain items cannot be returned due to safety, programming, or individual specification, including:

• Electronic control modules (ECU, TCU, SRS units)

• Sensors and ignition components

• VIN-coded or software-programmed parts

• Custom order and special-order items

For detailed conditions, refer to our Shipping & Return Policy.

---

7. How do I contact customer support?

You may contact us at:

Email: [email protected]
Location: Gariūnų g. 49, Vilnius, 02300, Lithuania
Online Orders: Accepted 24/7
Support Hours: Mon–Fri: 08:00–12:00 / 13:00–17:00; Sat: 08:00–11:30; Sun: Closed

We respond to all inquiries in order of receipt.

---

8. Are the parts genuine or aftermarket?

We offer three types of parts:

1. OEM (Original Equipment Manufacturer) – produced by the same manufacturer who supplies components to vehicle assembly lines.

2. OES (Original Equipment Supplier) – identical specification parts sold under the supplier’s brand.

3. Aftermarket – high-quality compatible parts produced by independent manufacturers.

Each product listing specifies the type, manufacturer, and origin. If authenticity matters in your case, verify through the product page or request VIN-based confirmation.

---

9. Can I sell auto parts on autopartsmarketplace.lt?

Yes. We cooperate with both private sellers and professional suppliers. To become a seller:

• Create an account

• Submit verification documents (business registration, brand authorization if applicable)

• List products through the seller portal

All sellers must comply with marketplace quality and authenticity standards.

---

10. Do parts come with a warranty?

Warranty terms depend on the manufacturer and part type. Warranty details are listed on individual product pages.

Typical warranty periods:

Warranty claims require proof of purchase and may require installation evidence from a certified workshop.

---

11. How do I create an account?

Click Sign Up in the upper-right corner of the website. Fill in your name, email, and password. Optionally, you may save addresses and vehicle information for faster checkout.

Creating an account also allows order history tracking and warranty claim submission.

---

12. Can I change or cancel an order?

If your order has not yet shipped, we will attempt to modify or cancel it. Contact customer support immediately with your order number.

Once the order has been transferred to a carrier, cancellation is no longer possible. The order may then be managed via the return process after delivery.

---

13. Do you ship internationally?

Yes, we ship to over 190 countries, including Europe, North America, South America, Asia, Africa, and Oceania. Delivery times and shipping rates vary by region. Customs duties, import taxes, and clearance charges are determined by your country’s regulations.

---

14. What if I receive an incorrect, defective, or damaged item?

You must notify us within 5 days of delivery. Provide:

• Order number

• Description of the issue

• Photographs of the item and packaging

Based on review, we will arrange replacement, return, or refund.

---

15. How do I leave a product review?

After receiving your order, log in to your account, open the product page, and submit a review. Reviews help other customers and improve marketplace quality. Only customers who purchased the item may review it to maintain feedback authenticity.

---

Additional Notes

• Always verify VIN compatibility before ordering.

• Installation should be performed by qualified automotive technicians where required.

• Non-professional installation may void the warranty.