Shipping Information
At AutoPartsMarketplace, we understand the importance of fast and reliable shipping. That’s why we strive to process and ship your orders as quickly as possible. Here are the details of our shipping policy:
- Processing Time: Orders are processed within 1-2 business days after payment confirmation.
- Shipping Methods: We offer a variety of shipping options to meet your needs, including standard, expedited, and international shipping.
- Shipping Costs: Shipping costs are calculated at checkout based on the weight of the items and the destination.
- Delivery Time: Delivery times vary depending on the shipping method selected and the destination. Standard shipping typically takes 5-7 business days within Europe and 10-15 business days for international orders.
- Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.
Return Policy
Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, you can return it under the following conditions:
- Return Period: You may return items within 30 days of receipt for a full refund or exchange.
- Condition: Items must be returned in their original condition, unused, and in the original packaging.
- Return Process: To initiate a return, please contact our customer service team at [email protected] with your order number and reason for the return. Our team will provide you with a return authorization and instructions on how to proceed.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- Refunds: Once we receive your returned items, we will inspect them and process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact our customer service team at [email protected] or call us at +370 667 51751. We are here to help!
