Shipping & Delivery Policy

This Shipping & Delivery Policy outlines how orders are processed, packaged, shipped, and delivered by AutoPartsMarketplace UAB. Our goal is to provide fast, reliable, and transparent delivery services to customers worldwide. By placing an order, you confirm that you have read and agreed to this policy.

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1. Order Processing

We make every effort to process all orders as quickly and accurately as possible.

High-demand OEM parts or parts sourced from external warehouses may require additional lead time (typically 2–7 business days).
If additional time is required, we will notify you in advance.

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2. Warehouse Locations

We ship orders from several logistics hubs, depending on availability:

• Vilnius, Lithuania (Primary Distribution Center)

• EU Partner Warehouse Network (Germany, Poland, Netherlands)

• OEM Supplier Warehouses (upon special request)

This allows us to minimize delivery times and shipping costs, especially for EU customers.

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3. Shipping Methods

We work only with reliable international carriers, including:

• DHL Express

• UPS

• FedEx

• DPD

• GLS

• National Postal Carriers (for low-weight shipments)

All shipments include:

• Tracking number

• Standard insurance coverage

• Secure packaging suitable for automotive components

Express delivery is available for urgent orders.

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4. Shipping Costs

Shipping costs are calculated automatically at checkout based on:

• Order weight and dimensions

• Destination country

• Selected delivery method

We do not charge hidden fees.

For wholesale or multiple-item orders, combined shipping discounts apply automatically.

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5. Estimated Delivery Times

Note:
Delivery times are approximate and depend on:

• Customs clearance speed

• Global logistics conditions

• Local courier handling

We continuously monitor transit performance to reduce delays.

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6. Customs, Duties & Import Taxes

For orders shipped outside the EU:

• Import taxes, customs duties, and brokerage fees may apply depending on your country’s regulations.

• These charges are not included in product or shipping prices.

• Customers are responsible for paying import-related fees upon delivery.

We can assist with customs documentation and provide recommended HS codes upon request.

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7. Large or Special Handling Orders

Some items require special packaging or handling, such as:

• Body kits, bumpers, wings, hoods

• Oversized exhaust systems

• Fragile carbon fiber components

Extra packaging fees may apply to ensure safe transport.
We always inform customers before finalizing shipment.

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8. Tracking & Shipment Updates

Once your order is shipped:

• A tracking link is automatically sent to your email

• Tracking becomes active once the carrier scans the shipment

• You may also request live assistance with shipment status

If tracking does not update for 48–72 hours, contact our support and we will investigate directly with the carrier.

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9. Lost, Damaged or Missing Packages

We take packaging and delivery safety very seriously.

If your order arrives damaged:

1. Photograph the packaging and product immediately

2. Do not discard the packaging

3. Contact us at [email protected] within 48 hours

We will:

• Initiate a carrier insurance claim

• Arrange a replacement or refund

If a package is lost in transit:

• We open an international carrier investigation

• If confirmed lost → full replacement or full refund is issued

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10. Delivery Refusal or Failure to Collect

If the customer refuses delivery or fails to collect a parcel from customs or courier storage, the shipment will be returned to us.
Return shipping and re-delivery fees may apply.

To avoid this:

• Ensure your shipping details are correct

• Track your order

• Respond to courier delivery notifications promptly

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11. Address Accuracy

Customers are responsible for entering a complete and correct delivery address.
We are not responsible for delays caused by:

• Incorrect street or postal codes

• Missing building/apartment numbers

• Inaccurate recipient information

If you notice a mistake before shipment, notify us immediately — we will correct it at no cost.

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12. Contact Information

AutoPartsMarketplace UAB
Gariūnų g. 49, Vilnius, 02300, Lithuania

Customer Support Email: [email protected]
Online Orders Accepted: 24/7
Support Hours: Mon–Fri, 08:00–12:00 / 13:00–17:00

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Conclusion

We aim to provide clear, reliable, and professional worldwide delivery services.
Our logistics network is structured to ensure speed, safety, and transparency at every stage — from warehouse to your door.

AutoPartsMarketplace — Delivered With Confidence.