Returns & Refunds Policy

This Returns & Refunds Policy explains the terms under which customers may return products purchased from AutoPartsMarketplace UAB and receive refunds or replacements. Our goal is to provide transparency, fairness, and confidence when shopping on autopartsmarketplace.lt.

By placing an order, you acknowledge and agree to this policy.

---

1. General Return Principles

We accept returns for most products within 30 calendar days from the date of delivery, provided that:

• The item has not been used or installed.

• The item is in original condition.

• All original packaging, labels, seals, and serial markings are intact.

• The product is the same item we delivered (matched SKU & batch).

Returns are evaluated individually to ensure fairness and accuracy.

---

2. Items Eligible for Return

The following items can be returned under standard return conditions:

Electrical components (ECUs, modules, sensors, wiring) are not returnable once installed, in accordance with global automotive warranty rules.

---

3. Items Not Eligible for Return

We cannot accept returns in the following circumstances:

• The part has been installed, tested, mounted, modified, or otherwise used.

• Packaging is missing, damaged, or replaced.

• The product was damaged due to incorrect installation, handling, or diagnostics.

• The item was custom-ordered, programmed to VIN, cut-to-length, or painted to customer specification.

• The item was sold under clearance/discount terms marked as non-returnable.

These rules follow international automotive supply chain standards and are non-negotiable.

---

4. Return Procedure

To initiate a return, follow these steps:

1. Contact us at
   [email protected]

2. Provide:

   • Order number or invoice number

   • Part number

   • Vehicle VIN

   • Reason for return

   • Photos of the part + packaging condition

3. Our support team will review and confirm eligibility.

4. If approved, you will receive:

   • Return Authorization Number (RMA)

   • Return address and shipping instructions

Returns sent without an RMA will not be accepted or processed.

---

5. Return Shipping Costs

• If the return is due to our error (wrong item, damaged item, supplier packaging issue):
  We cover return shipping costs or arrange courier pickup.

• If the return is due to:

  • Customer ordered the wrong part

  • Incorrect selection without VIN verification request

  • Customer changed their mind

  Then the customer is responsible for return shipping costs.

To avoid incorrect selections, we highly recommend using our VIN Lookup Assistance before purchasing.

---

6. Inspection and Approval

Once we receive the returned item:

• We inspect the product and packaging

• We verify serial codes and batch records

• We check that the item has not been installed or used

Inspection time normally takes 3–10 business days depending on product type.

If the return is approved, we proceed to refund.

If the return is rejected, the customer will be informed and may request the item to be shipped back at their expense.

---

7. Refund Processing

Refunds are issued to the original payment method only.
This is required by EU anti-fraud and AML regulations.

Refund issuance time:

Up to 30 business days from the date the returned item is approved.

Why up to 30 working days?

• Parts often require supplier verification

• OEM distributors require batch confirmation

• Anti-fraud payment compliance checks are mandatory

We do not hold refunds — processing time is determined by banking and supplier validation workflows.

---

8. Exchange Option

If you prefer an exchange instead of a refund, we can:

• Replace the item with an identical part

• Replace with an equivalent part from another brand

• Issue store credit for future orders

This may reduce wait times significantly.

---

9. Damaged or Incorrect Items Upon Delivery

If you received:

• A damaged part

• Incorrect item

• Packaging severely damaged during transit

You must notify us within 48 hours of delivery with:

• Photos of the packaging

• Photos of the item

• Order ID

This allows us to file a transport claim and replace the item promptly.

---

10. Contact for Returns & Refunds

AutoPartsMarketplace UAB
Gariūnų g. 49, Vilnius, 02300, Lithuania
Email: [email protected]
Support Hours: Mon–Fri, 08:00–12:00 / 13:00–17:00

---

Conclusion

We are committed to fairness, transparency, and customer satisfaction.
Our Returns & Refunds workflow is designed to protect both the customer and product integrity in the highly technical automotive parts sector.

AutoPartsMarketplace — Buy with Confidence.